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Tourism Bureau, R.O.C.(Taiwan)

Taiwan Tour Bus Customer Satisfaction Survey

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Thank you for choosing Taiwan Tour Bus.

This survey will be used to improve service quality. Your opinions and comments are highly appreciated.

Tourism Bureau R.O.C. (Taiwan)

Part I: Satisfaction for Tour Bus Service
Ratings:
Strongly Agreed (5) -> Strongly Disagreed (1)

    5
    4
    3
    2
    1

1

Easy to make reservation and settle payment.

2

Tour information is sufficient and abundant.

3

Tour guide service is professional and friendly.

4

Tour guide’s narration is sufficient and interesting.

5

Tour guide is skillful in dealing with questions and problems from guests.

6

The driver drives smoothly and skillfully.

7

The driver is kind and maintains good attitude at work.

8

The bus is clean and facility is comfortable.

9

The body of tour bus is in good condition.

10

I am satisfied with build-in-bus Wi-Fi service.

11

I am happy with the smart tourism apparatus which provides multi-lingual information and narration of tour program.

12

The attractions are interesting and worthwhile visiting.

13

The tour guide did not arrange any unpleasant and unnecessary shopping stop.

14

I did not feel any stress of power shopping from the tour guide.

15

I am happy with the drop-off and pickup service.

16

The tour price is reasonable and attractive.

Food service satisfaction (Needless to answer when no meal service included)

17

The food was delicious.

18

The food had local features.

19

The restaurant was of good hygiene quality.

20

Restaurant services are good and recommendable.

Accommodation service satisfaction (Needless to answer when not included)

21

The hotel is clean and peaceful.

22

I feel happy with the hotel service.

23

I feel secure during the trip.

Part II: Personal Information

//gender

1

Gender:

//age

2

Age:

//edu

3

Education:

//p_count

4

Travel companions:

//p_relationship

5

Relationship of travel companions:

//nation

6

Nationality:

//source

7

Where did you get the information for Taiwan Tour Bus?

//reason

8

What motivates you to choose Taiwan Tour Bus?

//wish

9

Willingness to travel with Taiwan Tour Bus again:

//recom

10

Willingness to recommend Taiwan Tour Bus to others:

//travel

11

The tour you take this time is :

//agent // //score

12

Please rate your satisfaction with the overall service on a scale of 0-100:

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